Customer Service
First Choice Marketing is happy to meet your needs and exceed your expectations. Please contact us if you do not see find the information you are seeking on our website.
Sony Audio and Video Service & Support
Sony's Professional Audio and Video Support Site
Sony Professional Services
Phone: 866-SONY-BPC (866-766-9272)
8:30 a.m. to 8:00 p.m., Eastern Time
- Flat Panel Sony Service Plans
- Worry Free End User Flat Panel Service Policy (pdf) - updated 6-28-2006
- Flat Panel Display Service Plan (pdf) - updated 4-28-2006
POSC: Product Operational Support Center
Phone: 800-883-6817
TAN: Technical Assistance Network
Phone: 866-766-9272, Option 1
Sony BPSD Parts Operation
Phone: 800-538-7550
SoftwarePLUS Service
Phone: 800-538-7550
Sony Consumer Service & Support
Sony's Main Consumer Products Support Website
http://www.sony.com
Sony Repair & Service Website
http://eservice.sony.com/webrma/web/index.do
Sony Parts & Accessories Website
http://servicesales.sel.sony.com
HDTV Product Information
http://sony.com/HDTV
All Product Repair and Warranty
Phone: 1-800-222-7669
Professional Display Product Support
Phone: 1-877-350-3477
National Parts Center (NPC) - Consumer
Phone: 1-800-488-7669
National Parts Center (NPC) - Professional
Phone: 1-800-538-7550
Sony SMS Support
Customer Service
Toll Free: 1-800-577-6642
Technical Support
Toll Free: 1-877-738-9273
Literature Requests
Literature (hard copy) for Sony Audio and Professional Video may now be requested by filling in a form and sending or faxing it to us. We will mail the literature as soon as possible. Please make sure to enclose a business card or write your address on the form.
Electronic versions of literature are available on the Sony website below, by searching for specific products: http://pro.sony.com/bbsc/home.do.
Miscellaneous
Download: Request for RA to First Choice Marketing for FCM Distribution Sales Only (Word)
Download: Sony Products Weights and Measurements (Excel)
FCM Support Contacts
Mark Morgan - M.I., pro audio
mark@firstchoicemarketing.com
Aline Parker - administration, website
admin@firstchoicemarketing.com
Jon Bayless - Marketing & Sales Specialist
jon@firstchoicemarketing.com
Gretchen Gerull - Distribution Manager
gretchen@firstchoicemarketing.com
Dave Garlett - consultants, contractors & pro audio (Portland-based)
dave@firstchoicemarketing.com
Direct phone/fax: 503-297-4029
Cell phone: 503-939-6121
Tony Tudisco - pro audio, touring/rentals, marketing
tt@firstchoicemarketing.com
You can call or fax them at:
Phone: 206-306-1100
Fax: 206-306-1101