HM Electronics Service & Support
Corporate Office
Pro Audio Division
14110 Stowe Drive
Poway, CA 92064
Phone: 858-535-6071
Customer Support (24/7/365): 800-848-4468
Fax: 858-552-0139
Website: http://www.hme.com
NEW: HME Website has Online Technical Support Option:
http://www.hme.com/proContactFormTS.cfm
Any pro audio customer (rep, dealer, end-user, etc.) can now contact HME's Tech Support Department directly for any service problems or to get an RMA number to send in a repair. An HME Service Rep will contact the customer via email or phone, whichever the customer prefers; and, every transaction will be automatically tracked for management follow-up to ensure satisfaction. Note: This is only for repairs and not for exchanges or returns. Dealers: please contact First Choice Marketing for exchanges or returns.
Note: Please contact HME via the web link above or contact the specific service center listed below prior to sending in any HME equipment so an RMA number can be provided for the service items.
HME Wireless Microphone Service
Mayhew & Company
1830 West Burbank Blvd.
Burbank, CA 91506
USA
Phone: 818-840-9293
DX200 Service (USA)
HM Electronics, Inc.
14110 Stowe Dr.
Poway, CA 92064
USA
Phone: 858-535-6000
PRO850 Service (USA)
Systems Wireless
555 Herndon Pkwy., Ste. 135
Herndon, VA 20170
USA
Phone: 800-542-3332
Website: http://www.swl.com
HME Helpful Information
HME DX200 vs. Telex BTR600 & BTR700 Comparison (pdf) - updated 12-8-2005
HME PRO850 vs. Telex BTR800 Comparison (pdf) - updated 12-8-2005
FCM Support Contacts
Your First Choice Marketing Support personnel for customer service, availability, and purchase orders include:
Mark Morgan - M.I., pro audio
mark@firstchoicemarketing.com
Aline Parker - administration, website
admin@firstchoicemarketing.com
Jon Bayless - Marketing & Sales Specialist
jon@firstchoicemarketing.com
Gretchen Gerull - Distribution Manager
gretchen@firstchoicemarketing.com
Dave Garlett - consultants, contractors & pro audio (Portland-based)
dave@firstchoicemarketing.com
Direct phone/fax: 503-297-4029
Cell phone: 503-939-6121
Tony Tudisco - pro audio, touring/rentals, marketing
tt@firstchoicemarketing.com
You can call or fax them at:
Phone: 206-306-1100
Fax: 206-306-1101