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First Choice Marketing, Inc.

Grass Valley

General Information

If you watch television or go to the movies, you've seen Grass Valley™ brand products at work. They're the world's video and film experts—especially as broadcast, television, and film production go digital. And they have the Emmy® award-winning technologies and the top-flight customers to prove it. Featured products are their INDIGO SD/HD Digital AV Mixer and the Turbo SD/HD Intelligent Digital Disk Recorder. FCM is representing Grass Valley Thomson through its US distributor, Starin Distribution.

Manufacturer Address Grass Valley c/o Starin Marketing
136 Venturi Drive
Chesterton, IN 46304
Mfg. Telephone Number Telephone: 219-929-4127
Fax: 219-929-4377
Mfg. Web Site Grass Valley Thomson US Distributor Website (Starin)
Grass Valley Website
Mfg. Customer Service c/o Starin Marketing
136 Venturi Drive
Chesterton, IN 46304
Telephone: 219-929-4127
Fax: 219-929-4377

Orders Support Email: orders@starin.biz
Technical Support Email: tech@starin.biz
Pricing Please contact First Choice Marketing for pricing.
Featured Products T2
Helpful Information Grass Valley On-line Resources: Webinars, videos, documentation, forums
Technical Information Services and Support Website: Support options, service contracts, downloads
Warranty Information

Product Warranties on Starin's Grass Valley Website Portal

Starin Return Policy and Return Authorization Form - click here.

DOA:
Have the end-user contact Grass Valley Customer Service at 1-800-547-8949; press option 2.

  • The end-user must have model and serial number(s) available.
  • The end-user will need to provide a description of the nature of the problem to Service
  • If a defect cannot be fixed over the phone, a new product or Field Replacement Unit (FRU) will be sent to the end-user. The end-user will be sent a Return Authorization Shipment form for the original product to be returned to the factory.
Click Here for First Choice Marketing Support Contacts